Shipping Information

Delivery charges for orders from the Online Shop?

We offer free shipping on all orders over $100. For orders under $100, standard shipping rates apply. You can view the exact shipping cost at checkout based on your location.

How long will delivery take?
  • For the USA: Delivery typically takes 3-7 business days.
  • For the UK: Delivery typically takes 5-10 business days.
  • Delivery times may vary based on your location and the shipping method selected. You'll receive tracking information once your order ships.
What exactly happens after ordering?
  1. Order Confirmation: You’ll receive an email confirming that we’ve received your order.
  2. Processing: We process your order, check stock availability, and prepare your items for shipping.
  3. Shipping: Once everything is packed, you’ll receive a tracking number to monitor your shipment.
  4. Delivery: Your order will be delivered to your specified address within the estimated delivery time.
Where can I view my sales receipt?

Your sales receipt is sent automatically to your registered email after completing a purchase. You can also view it by logging into your PURSEAURA account, navigating to the "Orders" section, and selecting the relevant order.

How do I add a gift receipt to an order?

During checkout, you can select the option to add a gift receipt. This will ensure that your gift is shipped with a receipt that doesn’t show the price. If you missed this option during checkout, please contact our customer support team at [email protected], and we’ll assist you with adding it to your order.

How long do I have to return an order?

You have 14 days from the date of delivery to return your order. Please ensure the item is unused, in its original condition, and with all tags and packaging intact. If you'd like to initiate a return, contact our customer support team at [email protected].

Payment Information

How is the recipient reimbursed?

Once your return is processed and approved, the reimbursement will be made to the original payment method used for the purchase. The refund will be issued within 5-7 business days after we receive the returned item. You’ll receive a confirmation email once the refund has been processed.

Can I be reimbursed through the original payment method?

Yes, you will be reimbursed through the original payment method used for your purchase. Once we process your return, the refund will be issued within 5-7 business days, and you’ll receive a confirmation email.

Can the country receiving the shipment be different than the country of purchase?

Yes, but currently, we only offer shipping to the USA and UK. You can place an order from either of these countries and have the shipment delivered to a different address within those countries. For example, if you are purchasing from the US, the recipient can be in the UK, but both shipping and billing addresses must be in the USA or the UK.

How can I return an item?

To return an item, please contact our customer support team at [email protected] within 14 days of receiving your order. We’ll guide you through the return process and provide all necessary instructions. Ensure the item is unused, in its original packaging, and with all tags attached.

Will I receive the same product that I see in the picture?

Yes, absolutely! The product you see in the picture is exactly what you’ll receive. Our images are high-quality and taken to showcase every detail of the item. However, slight variations in color may occur due to lighting or screen settings. Rest assured, we ensure the accuracy of all our listings.

Will you restock items indicated as “out of stock?”

We try to restock popular items whenever possible. If an item is marked as "out of stock," please check back soon or sign up for a notification on the product page to be alerted when it’s available again.

Orders and Returns

Delivery charges for orders from the Online Shop?

We offer free shipping on all orders over $100. For orders under $100, standard shipping rates apply. You can view the exact shipping cost at checkout based on your location.

Which browser is best to use the site?

Our website is optimized for all major browsers. However, for the best experience, we recommend using the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

These browsers provide optimal performance and ensure full compatibility with our site features. For the best results, make sure your browser is up to date.

How do I subscribe to the newsletter?

To subscribe to our newsletter, simply follow these steps:

  1. Scroll to the bottom of any page on our website.
  2. Look for the newsletter sign-up form.
  3. Enter your email address and click the subscribe button.
    Once subscribed, you’ll receive updates on new arrivals, exclusive offers, and special promotions.